Topics

Information Manual 

Functions

code, data processing, data, encoding, hardware, Technology information security, online, quality assurance, software, technical support

Topics
Parts of a bank, Numbers, Saving accounts, Checking accounts,Credit cards

Functions 
Reporting a problem,Talking about numbers, Warning customers, Offering a service,Describing interest rates

Topics
Access channels, Online banking, Office and administration, Phone banker, Teller

Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topics
Transfers, Loans, Home loans, Certificates of deposit, Mutual funds 

Functions
Explaining timelines, Defining financial terms, Explaining pros and cons, Making recommendations, Explaining risk

Topics
Investment banking: Back Office, Loan officer, Credit analyst, Branch Manager ,Trust officer 

Functions
Talking about support, Describing customers' needs, Expressing doubt, Describing experience, Reassuring customers

Topics
Private banking, Saving loans thrifts and building societies, Islamic banking, Central banks, Check fraud 

Functions
Explaining benefits, Drawing attention to, Making comparison, Agreeing and disagreeing with opinions, Reporting  suspicious behavior

Topics
Credit and debit card fraud, Accounting fraud, internet fraud, Robbery, Competition

Functions
Confirming customer's identity, Describing a series of events, Delivering ban news, Describing a person, Explaining options

Topics
Types of risk, Asset quality, Crises and runs, Regulation principles, Regulation requirements

Functions
Giving examples, Talking about risk, Reassuring customers, Explaining reasons, Talking about future events