Available courses

Topics
Types of risk, Asset quality, Crises and runs, Regulation principles, Regulation requirements

Functions
Giving examples, Talking about risk, Reassuring customers, Explaining reasons, Talking about future events

Topics
Credit and debit card fraud, Accounting fraud, internet fraud, Robbery, Competition

Functions
Confirming customer's identity, Describing a series of events, Delivering ban news, Describing a person, Explaining options

Topics
Private banking, Saving loans thrifts and building societies, Islamic banking, Central banks, Check fraud 

Functions
Explaining benefits, Drawing attention to, Making comparison, Agreeing and disagreeing with opinions, Reporting  suspicious behavior

Topics
Investment banking: Back Office, Loan officer, Credit analyst, Branch Manager ,Trust officer 

Functions
Talking about support, Describing customers' needs, Expressing doubt, Describing experience, Reassuring customers

Topics
Retail banking: Community banks, Retail banking: Commercial banks, Retail banking: Credit unions, Investment banking: Front Office, Investment banking: Middle Office

Functions

Greeting customers, Gathering information, Disagreeing with an option, Describing an increase, Describing responsibilities

Topics
Transfers, Loans, Home loans, Certificates of deposit, Mutual funds 


Functions
Explaining timelines, Defining financial terms, Explaining pros and cons, Making recommendations, Explaining risk

Topics
Access channels, Online banking, Office and administration, Phone banker, Teller


Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topics
Parts of a bank, Numbers, Saving accounts, Checking accounts,Credit cards

Functions 
Reporting a problem,Talking about numbers, Warning customers, Offering a service,Describing interest rates

Topics

Information Manual 

Functions

code, data processing, data, encoding, hardware, Technology information security, online, quality assurance, software, technical support


Topics
Access channels, Online banking, Office and administration, Phone banker, Teller


Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topic
Inside the computer 

Functions 
Product Guide, case, expansion card, fan, hard drive, heat sink, motherboard, power supply, processor, RAM, describing a process 

Information technology is the study, design, development, implementation, support or management of computer-based information systems—particularly software applications and computer hardware. IT workers help ensure that computers work well for people 

Information technology is the study, design, development, implementation, support or management of computer-based information systems—particularly software applications and computer hardware. IT workers help ensure that computers work well for people 

Topics
Access channels, Online banking, Office and administration, Phone banker, Teller


Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topics
Access channels, Online banking, Office and administration, Phone banker, Teller


Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topics
Access channels, Online banking, Office and administration, Phone banker, Teller


Functions 
Providing options, Collecting personal information, Describing job duties, Starting a transaction, Talking about job experience

Topics
The User interface,  Word Processing, Email, Web Browsing, Checking for errors, Image and Graphic Design

Functions 
Offering a solution, Clarifying a solution, Expressing confusion, Answering the phone,


Topics
Information Technology, Introduction to Computing Systems, Inside the computer, Computing Devices, Networking

Functions
Getting someone's attention, Giving instructions, Describing a process, Making a suggestion, Describing options 


Soft skills are abilities for adaptive and positive behavior that enable humans to deal effectively with the demands and challenges of life. This concept is also termed as psychosocial competency

Soft skills are abilities for adaptive and positive behavior that enable humans to deal effectively with the demands and challenges of life. This concept is also termed as psychosocial competency